Shipping Policy

Thank you for shopping with Moon Metal & Stone. We take pride in crafting handmade fine silver jewelry inspired by nature. Please review our shipping policy below to understand how your order will be processed and delivered.

Processing Time

  • All orders are handmade with care. Please allow 3-5 business days for order processing before shipment.

  • Custom or made-to-order pieces may take up to 2-3 weeks for production. Estimated timelines will be provided at checkout.

Shipping Rates & Delivery

We offer the following shipping options:

  • Standard Shipping: 3-7 business days

Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping

  • We ship internationally to most countries. Shipping times may vary based on destination and customs clearance.

  • Please note that international orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the buyer.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Please allow up to 24 hours for tracking updates to appear.

Lost or Delayed Packages

  • If your order is delayed or lost in transit, please contact us at reidcaelum.business@gmail.com. We will work with the carrier to resolve the issue promptly.

  • Moon Metal & Stone is not responsible for lost or stolen packages once marked as delivered.

Address Accuracy

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

For any further questions about our shipping policy, please reach out to us at reidcaelum.business@gmail.com.

Thank you for choosing Moon Metal & Stone. We are honored to create beautiful, nature-inspired pieces for you.